Customer Service Agent
Your inbox already has a pattern. The same fee questions, the same cancellations, the same "I was charged twice" on a Saturday night when nobody is reading.
I build an AI agent that answers in your voice, applies your real policy every time, and hands the hard ones to the right person.
What You Get
A trained agent, not a chatbot widget
Most support automation guesses. This one is built from your own sent mail, your written policy, and a set of decisions your team makes on the record: who gets a fee waived, who gets a save offer, who never gets an upsell.
Every number the agent quotes comes from one settings file.
Late cancel fee, notice window, booking link, membership names, escalation contacts. Change a value once and every reply follows. That is the difference between an agent your team trusts and one they quietly stop using.
Inside the Build
What the agent actually does
Your voice, on the page
We read your sent mail and build response templates that sound like the person who already answers your inbox. Your team edits the wording before a single customer sees it.
One settings file
Fees, notice windows, booking links, membership names, and contact addresses live in one place. Nothing gets typed twice, so nothing drifts out of date.
Escalation that matches your org chart
Refund disputes, injuries, complaints, and anyone past explaining go to the right human by name. We write the rules with you, including the people the agent must never copy.
Revenue-aware replies
A waived fee is a chance to get the next booking. The agent carries your referral offer and package logic, and it stays quiet when someone is angry, injured, or cancelling.
A never-say list
Competitor names, off-brand terms, promises you cannot keep. The agent takes the forbidden list as seriously as the approved one.
A record you can audit
Every reply is logged with the rule it applied and the fee it waived, so your team can see what went out and why.
The Process
How It Works
Read the inbox
We pull your last several months of customer email and sort it into the categories that actually repeat.
Write the responses
One draft reply per category, in your voice, with the open policy questions marked so your team can answer them in the margin.
Lock the rules
Fees, waivers, escalation paths, upsell limits, and the never-say list go into the settings file the agent reads.
Run it with a human first
The agent drafts, your person approves. Once a category is trusted, it sends on its own and you keep the review on the rest.
Built For
Who this fits
- Multi-location studios, clinics, and gyms with fee disputes and membership questions
- Teams where one or two people carry the whole inbox and weekends go unanswered
- Businesses whose policies are correct in a PDF and wrong in half the replies
- Owners who want service email to produce bookings instead of just closing tickets
Reference build
CORE40, before and after
See what changed in a multi-location Lagree studio inbox: one voice, one settings file for fees, escalations routed by name, and human review before any send.
Read the CORE40 case studyRun a Lagree or boutique fitness studio? See how studios use AI.
Frequently Asked
Questions About the Customer Service Agent
What is an AI Customer Service Agent?
It is a custom AI agent trained on your policies, your fees, and your team's actual writing voice. It drafts or sends replies to common customer email, applies your rules consistently, routes anything sensitive to the right person, and keeps a record of what it said.
Does the agent send email without anyone reading it?
That is your call, and it can differ by topic. Most clients start with the agent drafting every reply for one person to approve, then move routine categories like billing date questions and policy explanations to automatic send once the wording is trusted.
How do you keep fees and policies from going out of date?
Every number and policy lives in one settings file. Fees, notice windows, links, and escalation contacts are referenced, never typed into individual replies. Change the fee in one place and every reply updates.
Will it sound like us, or like a robot?
We build the voice from your own sent mail. Your team reads and edits every response template before anything ships, and we keep a never-say list of words and phrases the agent will not use.
How long does a build take?
Four to six weeks for a first agent covering your top email categories, depending on how fast your team returns voice edits and policy confirmations.
Send me a week of your customer email
I will tell you which categories an agent can take off your team's plate, and which ones should stay with a person.
